Thank you. I suggest you to follow the steps listed below and check if it works: Right click on the Windows icon on the taskbar and select ‘Device manager’. I have tried to problem solve by the following processes: The actions mentioned above does not solve the problem. Remove bluetooth devices. Maybe this can help engineers to solve the problem! I have multiple Craig CMA3692 Bluetooth Speakers spread out around my place and after a few minutes of being connected while iTunes is playing, the sound switches back to the internal speakers. It’s worth noting that you may run into the same exact problem running versions of macOS Catalina (or its beta). Nov 21, 2019 4:07 PM in response to AskAgain In response to Evoll. Then ‘Go to Folder…’. On your Mac, press and hold the Shift + Option (Alt) keys together. The only thing I have notice that is weird is that the issue happens with a lot more frequency on my brand new mackbook air. AskAgain, Catalina bluetooth issues - audio output switches intermittently, User profile for user: I've also noticed that after you've done the disconnect/reconnect routine four or five times, you have to actually reboot because Mac OS Catalina stops accepting connections to said Bluetooth device(s). Required fields are marked *. Fleetwood1337, Nov 20, 2019 6:18 AM in response to AskAgain, Nov 20, 2019 6:26 AM in response to Fleetwood1337, Nov 20, 2019 6:42 AM in response to PatrykDampc, Nov 20, 2019 8:27 AM in response to Fleetwood1337, User profile for user: This website is not affiliated with Apple. I'm happy to know that it's not my headphones but sad to know that there isn't a fix in sight. Copy and paste /Library/Preferences and click Go. Number 7 solved my problem. Check for a macOS update. I have to connect with physical wire when I need to use speaker or conference call. And type in ‘/Library/Preferences’. This website is founded by Serhat Kurt. Catalina bluetooth issues - audio output switches intermittently The immediate solution is to turn off/on the bluetooth on the Macbook and reconnect the headphones. Nov 21, 2019 9:48 PM in response to AskAgain Nov 20, 2019 6:18 AM in response to AskAgain I’ve had this issue with any Bluetooth device I use. Finally! These problems include: You can use Bluetooth to connect devices to your Mac wirelessly. JBL Flip speaker and Logitech headset. Check bluetooth connect with your mac. Once you go inside the folder you will see a file called ‘com.apple.Bluetooth.plist’ Just delete this file of you can take the backup of this file before deleting it. If you visit System Preferences> Sound , you can check the Output tab, which will probably list various device options in audio output. Choose Apple menu -> About this Mac -> System Report… -> Click the Bluetooth. Besides the Sony headphones disconnecting it also is happening with the Plantronics PLBFit bluetooth headphones I have. Later, it start lag again. If you are still having issues, you may want to reset your Mac’s Bluetooth module. As stated above, if the Bluetooth icon does not appear in the menu bar, then go to the Apple menu > System Preferences, choose Bluetooth, then select the “Show Bluetooth in menu bar” box. If you encounter problems, you will not be able to use your devices properly. If resetting the module does not work and if you are having this problem with an Apple-branded device, you can easily factory reset them. I actually have to turn disconnect the device(s) through the Bluetooth menu and then reconnect the device(s) to get the sound to switch back. Alternatively, you can also do this by clicking on the Bluetooth icon in the Menu bar at the top of the screen. If you want to do this click the Factory reset all connected Apple devices button in the Debug menu. Tagged With: Bluetooth. This article is tailored more toward macOS Catalina. My Macbook late 2012 with MacOS 10.15.6 update recently. Then it started failing. I have had to use this more than once after updating to Catalina. 2. On your Mac, click the Apple menu > System Preferences > Bluetooth and, if it says “Bluetooth: Off” then click the “Turn Bluetooth On” button. This needs to be escalated and fixed quickly. I also tried all the recommendations available on the net – nothing helped. @Apple - I am seriously considering going to the Apple Store today and returning my new Macbook Air because of this bug that you aren't acknowledging and aren't providing any input as to the issue and a timeline to have it fixed. The immediate solution is to turn off/on the bluetooth on the Macbook and reconnect the headphones. Whereas in my Late 2014 15 inch Macbook Pro Retina I hardly experience the issue and when I do somehow it reconnects with 20 seconds. JuanCOH, Nov 20, 2019 5:31 PM in response to Gfuentes21, User profile for user: Your email address will not be published. 2. Right-click on ‘Apple Broadcom Built-in Bluetooth’ and choose ‘Update Driver Software’. So the issue is not isolated to Sony. Here is the link for the original Recommendation https://apple.stackexchange.com/questions/375807/after-catalina-update-bluetooth-headphones-turn-off-randomly/393226#393226, Did all the steps but mine is still not working. And then power off your Bluetooth device, wait a few seconds, and turn it back on. We previously wrote an article about troubleshooting various Mac Bluetooth problems. I love that this, along with all the other worthy reponses assume one thing too many; namely that having lost bluetooth connectivity to one’s mouse and keyboard, we have some other way of interacting with our Macs. gmrandazzo, Nov 15, 2019 8:49 AM in response to Evoll, User profile for user: Nov 20, 2019 8:27 AM in response to Fleetwood1337 d_fuser, Nov 17, 2019 2:34 AM in response to AskAgain, User profile for user: Type in '/Library/Preferences'. RyanNicC, Nov 21, 2019 9:48 PM in response to AskAgain. Keep holding these four keys for about 20 seconds. I tried everything I could think of (I’m not tech savvy). The following sequence worked for me: Do not worry your Mac will automatically recreate these files. In response to PatrykDampc. Did you have any luck with this? Click the Bluetooth status icon in the menu bar and … He holds a doctoral degree (or doctorate) from the University of Illinois at Urbana / Champaign and a master’s degree from Purdue University. There is a bug there. I am having the same problem, This is a great resource! Open Device Manager, expand the Bluetooth Radios subtree. To fix issues with Bluetooth devices not working in macOS Catalina try opening up Finder and then click on 'Go' in the top menu, then 'Go to Folder...'. Filed Under: Not working? This behavior probably isn’t a bug, so Apple has yet to “patch” or fix the problem. Click “Go” in Menu Bar and “Go to Folder. Big big thanks. But after a while the problem reoccurs. Nov 21, 2019 7:45 PM in response to AskAgain derekpage7, Nov 18, 2019 11:32 AM in response to Evoll, User profile for user: In response to Fleetwood1337, This is not correct. Make sure that your device has Bluetooth capabilities. This article explains what you can do if Bluetooth isn’t working as expected on your Mac. In response to AskAgain. How to fix Bluetooth headset audio issues on macOS Catalina? In response to AskAgain, I have the exact same problem here with the Bose soundsport and the Jabra Elite 65t. Turn on your Mac and immediately press and hold the Option, Command, P, and R keys together. Somewhat annoyed to have this problem on an OS update, but your number 8 fixed it perfectly. (if you do not see the Bluetooth icon, go to System Preferences > Bluetooth and select “Show Bluetooth in menu bar.”). Reconnect the device. Hi, as I said before, the problem is related to the audio codecs over the Bluetooth device. It worked for me hope that helps. If you have installed WhatsApp.app – is the cause for the malfunctioning of Bluetooth on os Catalina. Restart Macbook. I hope apple engineers solve this soon. In response to AskAgain. And now click Reset the Bluetooth module. Everytime I turn my headphones off – on again or reset my mac they stop working again. I appreciate the irony of Apple forcing it's customers towards bluetooth headphones and then releasing a new OS with broken bluetooth audio. 1. Click Debug. 4. In response to Evoll, Like i said before this is happening event with AirPods and the new AirPods pro, Nov 15, 2019 1:52 PM in response to PatrykDampc Your email address will not be published. Apple engineers! This problem is usually caused by a strange configuration change that macOS applies to audio output when you have certain software loaded on your Mac. Thanks. Suddenly, the audio connection switches to the internal speakers and the output can't be changed. Thanks for the article. (I also just upgraded to Catalina 10.15.1), Question: chowchowchowfluff, Nov 21, 2019 4:07 PM in response to AskAgain, User profile for user: Restart your Mac and your Bluetooth device. In response to AskAgain. In response to Fleetwood1337. In response to AskAgain. 6. jtphoenixga, Nov 21, 2019 7:45 PM in response to AskAgain, User profile for user: Have a … Nov 15, 2019 8:49 AM in response to Evoll You may be having issues because of corrupted files. Yes you are correct it can happen to any manufacturer, just seems to be prevalent with sony headphones particularly in that model range. How to fix the Bluetooth issue in macos Catalina. Stacey Butler is a tech writer at macReports covering news, how-tos, and user guides. Catalina Bluetooth Issues I upgraded from Mojave to Catalina last Thursday on my 2013 MacBook Air and have noticed that the bluetooth seems to be having issues. The keys, click the Bluetooth on the Macbook and reconnect the headphones me... About troubleshooting various Mac Bluetooth problems update Driver Software ’ Recommendation https //apple.stackexchange.com/questions/375807/after-catalina-update-bluetooth-headphones-turn-off-randomly/393226... Then select restart top of the Bluetooth on OS Catalina upgrading to Catalina, I can not use any the... Not my headphones for example, and user guides can not use any of the Bluetooth headset /speaker conference. 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