He was excellent and on his way very quickly. However I recently had a fault on it where the stainless steel sink came away from the glass.
Explained that the best option was to replace for a new up-to-date system.
He fitted the tap without fuss and very quickly.Dan is a credit to the company. I maintain that Franke are a cr-p company that deserve bad publicity.
Overall (assuming all is well with the replacement), I am a happy customer and felt I was treated well throughout. Excellent service from Stuart and the team.
ALWAYS SEEMS TO LEAK AFTER AROUND 18 MONTHS. Dan arrived and was fantastic. Really impressed with Franke service. Franke were agressive and abrupt when this was reported back to them, and they refused to honour a guarantee claim for it. First class overall service. Judith Cookson. Judith Cookson.
Some users also choose to install this sink in … We have just had Stuart come and investigate an issue with our instant hot water tap. Not only had he driven to west London at a moment's notice from his previous appointment on the south coast, he quickly diagnosed the problem and replaced the faulty part but then proceeded to clean, descale and polish the sink and taps with an amazing Franke sink cleaner until they quite literally looked like new, all while wearing a face covering!
Awful customer service.
Would definitely recommend. Thank you both very much. Dan came to my home today and was very thorough, professional and friendly - I can’t thank Louise/Dan/franke enough.
Would not stand over the tap and were extremely unhelpful on the phone. Looks lovely and fitted easily. He fitted the tap without fuss and very quickly.Dan is a credit to the company.
After a a few emails back and forth (a delay of over a week between each email) I haven’t heard anything for over 3 weeks after a promise of being referred to their ‘Quality Control’ - despite me chasing them.
Disabling it will result in some disabled or missing features.
Let Your Imagination Run Free With A Range Of Fabulous Options To Help You Maximise Space And Accentuate The Look Of The Entire Room. Well done mrschaucer for expressing your concerns about them.
Just a thought if you go composite dark.!!! We were very pleased with our service call today. The visuals were sent to the quality control team who confirmed it was a manufacturing fault and agreed to replace the unit. Our issue was minor (LED not working on Omni 4in1) but they worked with me stepwise, firstly trying to resolve it remotely.
Really great customer service.
Our hot tap was leaking quite a lot, so got in touch via email. One out one in no cutting. They came back to me asking for some more detail on the product and booked an engineer.
Nathan called ahead as agreed and arrived on time. They were worth the wait and hassle. You've already flagged this Andrew McNair 1 review. A data was given, albeit a week ahead but there we are. Then Stuart arrived - identified the problem quickly and even spoke to the NewBuild company - the problem was their electrical installation and not the Franke installation. He was very knowledgeable and helpful and it now works brilliantly. I reported the fault and expected someone to either come out to see it, or advise how to repair it. The replacement tank did not perform correctly. Frankie hot water tap stopped working after five years We arranged a callout for them to come and look at the problem.
Kept his mask on and explained everything to me.
Franke Sirius SID651BL 1.5 Bowl Black Tectonite Reversible Kitchen... Franke Sirius SID651BL 1.5 Bowl Black Tectonite Reversible Kitchen Sink & Waste. Stuart was very knowledgeable, and offered lots of information, help and advice, as well as answering all my questions without making me feel in any way inadequate. Would certainly recommend and use them again.
The old ceramic seemed to always be cold. Like clockwork, after two years, it starts to drip, then leak. Well done Franke!
I’ve had a Franke hot water tap for a while now and recently had an issue with it.
Excellent service from Franke when we had an issue with a tap with a fault.Very happy to recommend. Kitchen temperature immediately rose by at least one degree. The engineer (Stuart) was exceptional.
Replacement tap fitted. We came downstairs to find a puddle of water on the floor near the kitchen sink and that our much-loved boiling water tap wasn't working. Problem with our hot water tap which had been going on for many weeks. Great customer service.After 8 years of service our Franke waste disposer developed a problem.
Looks good but could have a better practical design.
I spoke by to a very helpful, knowledgeable and efficient woman who promptly arranged for a replacement tank to be sent to me. I use a water softener , so this means no limescale in the black sink. He had a job to do and did it but he was prepared to answer any questions we had, he was so professional and kind.
Despite having a journey of 90 minutes he arrived when he said he would.
THIS IS MY SECOND ASCONA MOMN KITCHEN BLOCK TAP. He quickly identified the problem and got to work to carry out the repair. I contacted the Customer Service team and was delighted to hear that the product was covered by a 10 year warranty and would be replaced and fitted by a service engineer.
Besides being friendly and charming, Stuart was also incredibly knowledgeable about everything from what temperature your water should be at to make the tea or coffee (boiling and not quite boiling respectively) to how to sterilizing baby bottles! A nice long young man called Dan called before came on time. NOT IMPRESSED NOW LEAKING FOR THE THIRD TIME GOING TO TAKE THEM OFF AND REPLACE WITH AN ALTERNATIVE.
Kitchen temperature immediately rose by at least one degree.
Louise Bramwell in the Manchester office couldn’t do enough for me in my request for a replacement tap due to it leaking.
I've recently fitted this which was a breeze to fit and I would recommend it to anyone. Take help from the buying guide where we list out important factors to help find you the perfect sink. Try again.
What a pleasure it is to receive such complimentary feedback.
I bought a Glass Franke Sink 10 years ago, I bought to finish off a new Kitchen, it was a high end purchase but really made a statement and finished off the kitchen really well. They asked me to provide proof of purchase, which I did, and without any hesitation was told they would send me a new unit, which has just arrived.
It’s better than ever now.
I spoke with three different employees, all of whom were polite and very helpful. The Schock Lithos D150 1.5-Bowl Granite Kitchen Sink is a classy Onix Black sink with a matt finish that features fully reversible bow configuration and comes with two bowls. I never expected this response with my purchase being 10 years ago.I work in a Builders Merchant and have to deal with this kind of issue on a regular basis and would recommend Franke to any of my customers due to the personal experience I have recieved from Franke.
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Awful customer service. However I recently had a fault on it where the stainless steel sink came away from the glass.
The drain system that comes with it is neat and low profile but depending where your drain pipe is can be difficult to connect. Its price is unbeatable for a fireclay kitchen sink this size.
My last sink was composite granite and was sturdy and heavy, this is light with some flex in it. Stuart was amazing. The issue was one of communication in what, to be fair, is a difficult environment.
Stuart was very knowledgeable, and offered lots of information, help and advice, as well as answering all my questions without making me feel in any way inadequate. Very pleased. Thankyou. Frankie hot water tap stopped working after five years We arranged a callout for them to come and look at the problem. Awful Tectonite sink. We have just had Stuart come and investigate an issue with our instant hot water tap.
He carried out the work in a friendly professional manner at all times. He confirmed that the WD was faulty and replaced it quickly and in good humour. Louise is very personable, by email and by phone - a delight to communicate with after everything before her. Despite having a journey of 90 minutes he arrived when he said he would. Approved third parties also use these tools in connection with our display of ads. Well done Dan. My Minerva 4 in 1 electronic tap suffered from boiler failure There were issues with it just outside warranty and filter replacement. Didn't initially feel particularly valued as a customer. Thank you for giving us the opportunity to rectify this for you. Stuart from Franke UK called me directly following an email query I sent relating to a hot water feed for a boiler tap.He gave a great explanation over the phone and followed it up with a confirmatory email.Couldn't expect better service so well done Stuart and just what I needed. Thank you. I have been happy with the product since my purchase. Kraus Forteza 33 Inches Dual Mount 50/50 Double Bowl Granite Kitchen Sink, (Black) 2.4 #4. Would 100% recommend!! I use a water softener , so this means no limescale in the black sink. Then Stuart arrived - identified the problem quickly and even spoke to the NewBuild company - the problem was their electrical installation and not the Franke installation. Beyond our favorite fireclay sinks, there are many other great options out there. From An Undermount Kitchen Sink To A Ceramic Sink, From A Modern Design Stainless Steel Sink To A Granite Sink, Every Franke Design Offers Exquisite Craftsmanship.
Reviewed in the United Kingdom on 13 January 2017.
It’s an undermount sink with a quartz worktop (cut to fit the sink) and replacing it will be an issue.Franke customer service is non-existent.
258 people have already reviewed Franke UK Ltd. Read about their experiences and share your own! Excellent quality sink. Franke service great from start to finish. Dan, the engineer was brilliant and sorted everything out so we were up and running again very quickly. Nathan called ahead as agreed and arrived on time.
I have the highest praise for all three of the Franke employees I had contact with, they were all pleasant, knowledgeable and efficient. Thank you. However I recently had a fault on it where the stainless steel sink came away from the glass.
He quickly identified the problem and got to work to carry out the repair. It was a 3 year old kitchen which was still under guarantee.I’m so pleased that Louise arranged for Dan Weston, Engineer to come to my home in North Wales to fit the replacement which is a much sleeker, dramatic tap than previous. Franke have also been so approachable as a company and really look after their customers. Read honest and unbiased product reviews from our users. Some kitchen sink manufacturers produce granite composite sinks under trade names like Blanco’s Silgranit or Franke’s Fragranite. I don’t often come across such a friendly manner that Louise had ; when I contact other customer services. Excellent service from Franke when we had an issue with a tap with a fault.Very happy to recommend. Thankyou.
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